In this episode of Earthlings 2.0, we speak with Kameale Terry, CEO of ChargerHelp, about what it takes to keep EV charging infrastructure reliable after deployment. As the industry matures, attention is shifting toward uptime, maintenance, diagnostics, and how quickly operators can resolve failures when they occur. Kameale explains why modern EV chargers behave more like connected computers than traditional fueling equipment, how field data can reveal complex software and interoperability problems, and why improving mean time to repair is becoming an important measure of charging reliability. The conversation also explores fleet charging, remote diagnostics, AI and big data, charger lifecycle performance, and what the industry could look like in the future.